Tetraktis- Equine America, Dorwest, Excel

Terms of business

We advise you that before doing business in our website, you carefully read through below terms. Those terms define business of web shop Tetraktis, rights and obligations and business relations between Tetraktis and buyer. By using websites of Tetraktis d.o.o. or by submitting personal data, you agree with the terms of business. Buyer is obliged by general rules, which are valid at the moment of buying (submitting web order). Buyer is warned about general rules each time he is buying and by placing an order, he agrees with them.

Prices, order and payments

Ordered goods will be sent in the shortest possible time – 3 work days at most; after receiving your order and in special cases up to 21 days, about which you will be informed. Company TETRAKTIS D.O.O. is not responsible in any case for lengthening the time of sending you goods. So, in case we do not have ordered goods in stock, you will be informed and we will talk about deadline. Goods are shipped through Postal service of Slovenia and courier service DPD and is sent to the desired address, which is written as data about buyer and when sending your order (shipping address).

We accept payment via Paypal, BACS transfer or Cash on Delivery method. So, if you choose cash on delivery method, you will have to pay in cash. Goods are despatched upon receipt of cleared funds. Please allow 2 working days for BACS. For BACS transfers or any questions regards payments, please contact us.

All items can be set to Europe (please check shipping cost at checkout details). Please email us if you require multiple items and we recommend that the cheapest method of shipment to your country.

Responsibility of the company, reclamations and complaints

We work hard that our website contains only accurate information. But unfortunately we cannot guarantee accuracy of information, nor we take any responsibility for possible mistakes on our website. All reclamations and complaints about our business need to be sent to e-mail [email protected] or sent via post to TETRAKTIS D.O.O., Celovška cesta 250, 1000 Ljubljana. We solve only small complaints and reclamations by phone. All reclamations and complaints about Slovenian postal service and DPD courier service, like damaged goods during transport, need to be sent to your deliveryman, and inform us immediately.

Compensation at Slovenian postal service

If you noticed damaged, missing or opened goods, you can file a compensation order at Slovenian postal service. Order is processed at the Postal service and is then either compensated in cash or a new article. We will work together with the postal service to solve problems in shortest amount of time.

Compensation at DPD courier service

If you received goods via DPD and you noticed damaged, missing or opened goods, you can file a compensation order. You need to report damage in 7 days after receiving goods at e-mail [email protected] or by phone +38641 817 036. We will also need pictures of damage, DPD number and report about damage.

If you are not satisfied with the goods received, you can return it to us in original packaging, unused and undamaged in 8 days to our address: Tetraktis d.o.o. Kočevarjeva 10b, 8000 Novo Mesto. We recommend that you use delivery service which has an option of following sent items and that you package goods correctly (use original packaging or similar). Delivery costs are always paid by the sender, unless agreed differently. We do not accept items with ransom.

Send us your wishes and we will try to fulfill them.

Rules about data security

We guarantee that company Tetraktis d.o.o. will respect your privacy, following the Law about personal data security (ZVOP-1). We guarantee high security of protecting your data and we will only use your data in the process of processing your order and possible show of our products and services. For our business, we collect data, that you give us willingly by using our website (receiving e-mail, answering polls or asking our experts). Your personal data is usually:

  • Name and surname, address
  • e-mail and phone number

Without your consent, we will never give, lend or trade your data to anyone. We will only give it to delivery service. You can always order us to stop using your personal data. For accuracy of data, you are solely responsible. Of course you can always view or change your data. We will store your data as long as it is necessary to send the goods, or as long as it is allowed with the law. We will only disclose your data if ordered by the court or similar institution. Tetratktis website can contain links to websites that we do not own. Those links are there for your information and we are not responsible for their content or data security. For your security, we advise you look into their data security before submitting your personal data. For any questions about data security, we are available at our address.

We have the right to update terms of business at any time without informing anyone, and those updates will be valid only for data submitted after we have updated our rules. Information about important changes will be posted on our website.

Terms have been made 01. June 2008, last updated on 24. August 2016

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